At PlantPico, we want to ensure that you have the best experience with us from the moment you place your order until it arrives at your doorstep. Here’s a friendly guide on how you can track your order and understand its status.

Once your order has been shipped, you will receive an email containing your tracking number. This tracking number is your key to keeping an eye on your order as it makes its way to you. If, for any reason, you do not receive this email, please don’t hesitate to contact us at [email protected]. We’re here to help! 🌟

You can also check your order status on the order status page, which you received when you first made your purchase. The confirmation email you received has a subject line like this: Order #PP1120 confirmed. This email contains a link to the order status page, where you can see the latest updates about your order. 🔍📄

When you receive your tracking number and start checking its status, you might notice that your order shows as being in Jamaica, New York for some time. Don’t worry! This simply means that your order is currently with our specialized plant transportation partner. They are experts in ensuring that your plants are transported safely and healthily. 🌿🚛

Once our transportation partner has ensured everything is in perfect condition, your order will be handed over to USPS for the final leg of its journey. This handover process might take a little time, but rest assured, your plants are in good hands and will soon be on their way to you. 🌱📬

If you have any questions or concerns about your order status at any point, remember that we are just an email away. Contact us at [email protected] and we will assist you promptly.

Thank you for choosing PlantPico! We appreciate your patience and understanding as we work to deliver your plants safely and swiftly. Happy planting! 🌼🌿🌞