Package and Delivery Issues 🚚📦

We understand how important it is to receive your PlantPico order on time and in perfect condition. Here's a helpful guide to address any package and delivery issues you might encounter.

Delayed or Missing Packages ⏳

Sometimes, packages can be delayed due to unforeseen circumstances. If your package is taking longer than expected, here's what you can do:

1. Check the Tracking Information: Use the tracking number provided in your shipping confirmation email to check the current status of your package.

2. Contact the Carrier: If your package is significantly delayed, reach out to the carrier (USPS) for more information.

3. Contact Us: If you're unable to resolve the issue with the carrier, please email us at support@plantpico.com. We'll investigate the delay and assist you promptly.

Damaged Packages 📦💔

We take great care to ensure your plants are packaged securely, but sometimes damage can occur during transit. If your package arrives damaged:

1. Document the Damage: Take photos of the damaged package and its contents as soon as you receive it.

2. Contact Us Immediately: Email the photos and a description of the damage to support@plantpico.com. We'll work with you to resolve the issue, whether that means sending a replacement or offering a refund.

Incorrect or Incomplete Orders 🚚❌

If you receive the wrong items or your order is incomplete, please follow these steps:

1. Check Your Order Confirmation: Ensure that the items you received do not match the items listed in your order confirmation email.

2. Contact Us: Email us at support@plantpico.com with your order number and details of the incorrect or missing items. We'll correct the mistake as quickly as possible.

Address Issues 📬

It's crucial to provide accurate shipping information when placing your order. If you realize there's a mistake in your shipping address:

1. Contact Us Immediately: Email support@plantpico.com with your order number and the correct address. If your order hasn't shipped yet, we'll update the address for you.

2. Package Already Shipped: If your package has already been shipped, we'll work with the carrier to try and correct the address, though we cannot guarantee changes after shipment.

Need Further Assistance? 🆘

If you encounter any other issues with your package or delivery that aren't covered here, please don't hesitate to reach out to us at support@plantpico.com. We're here to help and ensure you have a positive experience with PlantPico.

Thank you for your understanding and support. Happy planting! 🌼🌿