Overview

We understand that plans can change, but once your terrarium order enters production, it can no longer be stopped.
Please review our cancellation policy before placing an order.

⏱️ Cancellation Window

• 24-Hour Limit: You may cancel your order within 24 hours of purchase by emailing support@plantpico.com with your order number.

• After 24 hours, our team has already begun handcrafting, packing, and creating the shipping label, so the order is locked for processing.

🚚 Why We Can’t Cancel After 24 Hours

• Shipped or In Transit: Even if the tracking page still shows “Label Created” or there are carrier delays, your package is already with the shipping company.

• No Interception Possible: Once a terrarium has left our facility, carriers cannot stop or return live-plant shipments mid-transit.

✅ What You Can Do Instead

• Wait for Delivery: Most orders arrive within our normal window of 6–16 business days (up to 20 business days during peak times).

• Replacement or Return: If there’s an issue once your order arrives, you can request a replacement or return within 30 days of delivery—just keep the product and email us photos so we can help.

   

📩 Need Help?

If you placed an order less than 24 hours ago and wish to cancel, email support@plantpico.com immediately with:

• Your order number

• The name and email used at checkout

We’ll do our best to accommodate requests within the allowed window.