Overview

We want every terrarium to arrive healthy and beautiful.
If something goes wrong, we offer free replacements within 30 days of delivery.
Follow this guide to see if you qualify and how to request a replacement.

🌱 When You’re Eligible

• Plants Arrived Damaged or Died Quickly
  – Provide clear photos of the issue.

• Glass Broken in Transit
  – Show the damaged packaging and terrarium.

• Missing or Incorrect Item
  – Include a photo of everything you received.

Time Limit: All replacement requests must be submitted and confirmed within 30 days of receiving the product.

🛠️ What’s Not Covered

• Requests made after 30 days from delivery.

• Damage caused by mishandling or improper care after arrival.

• Normal plant variations or minor cosmetic differences (each terrarium is unique).

📝 How to Request a Replacement

1. Gather Proof
   Take clear photos or a short video of the problem (plants, packaging, or broken glass).

2. Contact Us
   Email support@plantpico.com with:

   • Your order number (starts with PP…)

   • The photos/video of the issue

   • A short description of what went wrong

3. Confirmation
   Our team will review your request and confirm the replacement before the 30-day deadline.

🚚 After Approval

• We’ll ship a fresh terrarium—or replacement plants—at no extra cost.

• Standard shipping times (about 6–16 business days, up to 20 business days during peak periods) apply.

💡 Helpful Tips

• Don’t discard the product until we confirm the replacement—photos of the original shipment are required.

• If you purchased PlantPico Insurance, include that in your email for faster processing.